*Note: This is an Archived course. At this time, you can only explore this course in a self-paced fashion. Certain features of this course may not be active (i.e. discussion forum), but many people enjoy watching the videos and working with the materials. Make sure to check back for reruns of this course.

We all agree that quality is important – but what is it? How do we define it? How do we measure it? And most importantly, how might we make it better? In this course, you will learn:

  • The importance of focusing on quality for improving population health
  • A framework for understanding healthcare quality
  • Approaches to quality measurement
  • The role of information and communication technology in quality improvement
  • Tools and contextual knowledge for quality improvement

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The course is designed for those who care about health and healthcare and wish to learn more about how to measure and improve care – for themselves, for their institutions, or for their countries. Each session will be interactive – and provide concrete tools that students can use. We will empower you to raise questions, have concrete solutions, and promote change.

We have assembled some of the leading thinkers from around the globe – not only people who are experts – but people with real, hands-on experiences running organizations, hospitals, and ministries of health. Beyond the formal learning, there are other important benefits of taking the course. Mid-way through, we will select a small number of students’ projects and have video conferences, led by faculty, that will provide expert advice on how students might tackle their real-life healthcare quality problems.

At the end of the course, through peer and faculty review, three of the best essays from the course will be published in the BMJ Quality and Safety Journal, arguably the most influential quality and safety journal in the world.

So join us – whether you are a physician, nurse, or other healthcare provider, if you are a student of medicine, public health, or health policy, or a patient who just cares about getting good care – this course is for you.


Meet The Author

Ashish Jha

Ashish Jha

Professor of Health Policy

Ashish K. Jha, M.D., M.P.H. is the K. T. Li Professor of Health Policy at the Harvard T.H. Chan School of Public Health, a practicing Internal Medicine physician at the VA Boston Healthcare System and the Director of the Harvard Global Health Institute. Over the past five years, he has served as Special Advisor for Quality and Safety to the Department of Veterans Affairs. His major research interests lie in improving the quality and costs of healthcare with a specific focus on the impact of state and federal policy efforts. Motivated by these interests, he founded the Harvard Initiative on Global Health Quality. His work has focused on four primary areas: public reporting, pay-for-performance, health information technology, and leadership, and the roles they play in effecting the delivery of high quality care in the U.S. healthcare system and globally. Dr. Jha received his M.D. from Harvard Medical School and trained in Internal Medicine at the University of California, San Francisco where he also served as Chief Medical Resident. He completed his General Medicine fellowship from Brigham and Women's Hospital and Harvard Medical School and received his M.P.H. from Harvard T.H. Chan School of Public Health. 


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