Develop strategies for overcoming the barriers and challenges to conflict management
Apply the skills of using frame-based feedback to conflict management and relationship building
Identify the key components of organizational accountability for supporting a culture of trust and psychological safety
Explore the dynamics of influence in the context of health care leadership
Develop strategies for overcoming the most difficult challenges of negotiation
Apply the skill of interest-based negotiations to real situations
The stakes are high in health care – the ability to negotiate and manage conflict is crucial for effective physician leadership. As academic health centers experience unprecedented disruption due to the COVID-19 pandemic and ongoing constant change in the health care landscape, the need for strong leadership skills has never been more critical.
Academic health centers are uniquely complex and unwieldy, which makes decision-making in these environments particularly challenging. Academic health centers’ mission of providing medical education, research, and care often result in differing incentives and perspectives across the organization. It can be difficult to gain the consensus to make decisions – and to get the buy-in for lasting outcomes. Managing in such a dynamic, turbulent environment demands a diversified set of high-level skills from physician leaders that spans the ability to effectively and strategically negotiate and manage conflict.
This online program is designed to build on the Harvard T.H. Chan School of Public Health approach to management and decision-making models. It will provide cutting-edge learning and training, empowering you to develop the skills and confidence to tackle the most challenging situations you face as a leader. Harvard faculty will enhance your ability to think and act strategically, adopt innovative management approaches, and face the most complex situations and conversations with greater confidence.
In this online program, you will increase your confidence in the critical management areas of:
Harvard faculty will use a combination of learning approaches such as teaching mini case studies, interactive classroom discussions, and helping you apply newly learned skills to real work situations.
By the end of the program, you will have built the confidence and developed the skills necessary to be more effective at managing conflict, having difficult conversations, and negotiating with others.
